Frustration Of Dealing With The Impersonal
JUL 29, 2023
ROLLAND KIDDER
Whether it is being besieged by robo-calls, incoming
spam calls, or trying to navigate my way through the world of “smart” phones–I am coming to believe that there is a concerted effort in
our culture to minimize the personal touch in our lives. I come from the “old school” of wanting to actually speak with a person I know, rather than with
an answering machine asking me to push various buttons on my phone.
I suspect that some of these aspects of technology have
been specially developed to deal with old, recalcitrant guys like me. I am a
bit amazed now that when I have a medical appointment of any kind, I am
supposed to text “Y” or “C” (yes or confirmed)
that I will be there. I can understand that sociological data probably show
that at my age I may forget that I have an appointment. Still, I am bit
insulted when the same message comes by phone and email as well as text. Do
they really think that I have lost it that much?
Now, the tech world is promoting a whole new line of
non-personal contact called “artificial intelligence” or “AI.” I really don’t want anything to do with it. I
don’t like it now when I make an “800” call and get
connected with a person I don’t know at a call center in Kansas City. However,
I prefer that to being connected to a machine in India or China which will make
you think there is an actual person talking to you when there really isn’t. No.
That’s not for me.
It has been interesting to see recently that the
screenwriters’ and actors’ unions in Hollywood have gone on strike, and some of
it deals with the fear of being replaced by AI. If computers can create images
that act like real people or write script better than humans can–then, who needs
actors and screenwriters? We have seen automation in American industry before,
but nothing like the challenges that artificial intelligence is now bringing.
I have written before at times about feeling like Don
Quixote “flailing at windmills,” and thus know that I am unlikely to change
anything about any of this. And, let’s face it, it is hard to feel sorry for
Hollywood. Nevertheless, I would prefer seeing and listening to real actors and
actresses, rather than being fooled by a computer into thinking that they are
real.
It is one more way in which the impersonal is foisting
itself upon us. I must admit, I don’t like it. Where it will end, I don’t know.
Maybe the time will come when a computer will choose
the cuisine and even talk to you when you go out to dinner…but I hope not. I
still like ordering my food at a restaurant and having a good conversation over
dinner with real people. I have had enough of the impersonal.